The Strategic Importance of Collections in Turbulent Times

February 11, 2009 @ 2:00 PM
Edgar, Dunn & Company and SoundBite Communications Webinar

Faced with the prospect of difficult credit markets and sea-changes that individually and collectively have the potential to significantly impact profitability, financial services companies in the US may soon face their toughest challenge yet in managing product profitability.  Delinquency and charge-off rates are growing in virtually every segment of financial services.  How will these companies address these difficult challenges?  Ann Schmitt, a Director in EDC’s San Francisco office will present a webinar titled:  “Collections in Turbulent Times” on February 11, 2009 at 2pm ET in cooperation with SoundBite Communications.  David Poe, also a Director in EDC’s San Francisco office will also moderate the Q&A session.

Risk management and collections have become critical functions for lenders to stay afloat in today’s financial storm and set the stage for stronger performance after the current economic crisis has subsided.  Decreasing delinquencies and preventing further losses are top priorities for financial services organizations.              

In this webinar, you will learn 7 cost-effective steps that lenders can take to maximize collections activity and minimize risk.  Join Edgar, Dunn & Company along with SoundBite Communications to learn:

• Portfolio segmentation strategies that increase collections
• First impressions that can save you money
• How to start collecting before the delinquency period
• Robust tools for late stage collections
• How communicating early and often can maximize wallet share
• Best practices in scripting – what to say and how to say it
• The importance of being nimble and flexible

Click below for more information and to register
 

Website: http://www.soundbite.com/news-and-events/webinars/collections-in-turbulent-times